To ensure the best quality reproductions of your artwork we request one of the following file formats.
- Adobe Illustrator (.pdf or .ai)
- Files: .EPS. .TIFF or JPEG (300 DPI)
Cancellations must be in writing and be approved by Graphic Image Flooring. Customers are responsible for all materials and labor costs incurred prior to the cancellation and will be deducted from pre-payment.
Changes in Artwork
Changes may be made up to 24 hours after artwork approval. Any changes to artwork after artwork approval will incur additional charges. All changes must be in writing.
Most mats are warrantied against manufacturer defects for one year from the purchase date, so long as proper care and placement instructions have been followed. Contact us for more information.
Be sure to indicate placement of logo on artwork at time of purchase. Vertical and horizontal placement on the mat is very important. We will print the art as providing.
Please notify Graphic Image Flooring at the time of delivery of any overage, shortage or damage. All discrepancies must be noted when signed for and photographed for proper resolution. Any failure to properly document and notify us may result in no coverage.
Lead times begin once art is approved and payment received. Lead times vary by product type and are subject to change. For larger orders extended lead times may apply.
Overruns / Under runs
Graphic Image Flooring reserves the right to over ship or under ship by 2% (if necessary) and bill accordingly.
We cannot guarantee and exact match to certain materials and inks. If a PMS match is required, it will be as close as possible only. PMS charges apply to new orders and are a one-time fee.
Spec / Pre-Pro Samples
Spec and Pre-Production samples are billed by product. Please contact us for a quote. Production time begins after proof approval and payment has been received.
Product & Color Variances
Slight variations in mat or imprint colors will exist due to the manufacturing process or nature of the products. When approving proofs note variations in monitors do exist. Please refer to actual swatches to ensure color matching. Mat sizes may have up to a 3% - 5% variance.
Maximum oversize imprint area for flocked mats is 40” x 60”. Over-sized screens incur and additional charge.
All repeat orders will incur a set up charge. Repeat flocked orders older than 12 months will incur a new screen charge. Artwork altered in any way is not considered a repeat order and must be treated as a new order.
A Return Authorization (RA) must be obtained from customer service prior to returning any item. Shipping is not included in any refunds.
Orders are shipped using the most cost-effective carrier. Drop ship or split ship is available at an additional cost per destination plus shipping costs.
Most mat sizes are packed individually, smaller mats are boxed bulk. To box smaller mats individually, and individual box charge will be assessed. Contact us for more information.